Returns & Exchanges
At Tom's Confectionery Warehouse, we strive to ensure every treat arrives in perfect condition; however, due to the perishable nature of food items, returns are generally limited to products that are damaged or incorrect. Please review our process below to resolve any issues with your order quickly and efficiently.
Inspect Your Order
Upon delivery, please immediately check your sweets for any signs of damage, melting, or incorrect items before opening the individual product packaging.
Contact Our Team
Email our support desk within 48 hours of receipt with your order number and clear photographs of the damaged or incorrect confectionery items.
Await Authorization
Our quality control team will review your claim and, if approved, provide a return authorization number or confirm if a disposal and refund is more appropriate.
Receive Refund or Replacement
Once your claim is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement of your favorite treats at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing